Privacy Policy
Last updated: June 5, 2026. How we protect your personal and transaction data.
1. Introduction
At Vilva Gold Buyer (operated by Vilva Gold Gem & Jewellery Pvt Ltd), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, process, and safeguard your personal and transaction data when you visit our showroom, use our online valuation tools, send WhatsApp inquiries, or request doorstep collections.
2. Information We Collect
We may collect and process the following categories of information:
- Personal Identification Details: Full name, National Identity Card (NIC) number, passport number, or driving license. (Verification of identity is required for all gold buyback transactions in Sri Lanka).
- Contact Information: Phone number (including WhatsApp numbers), email address, and home address.
- Gold Valuation Data: Weight, purity (karat), descriptions, and photographs of gold jewelry, coins, or bars submitted for valuation.
- Financial Data: Bank account details for processing CEFT/SLIPS instant bank transfer payouts.
3. How We Use Your Information
We use your information strictly for the following purposes:
- To provide accurate gold valuation quotes and complete purchase agreements.
- To contact you regarding your valuation inquiries via phone, email, or WhatsApp.
- To coordinate doorstep home visits and scrap gold collection services.
- To process secure and instant payments directly to your bank account.
- To comply with regulatory anti-money laundering (AML) and financial compliance laws enforced by the Central Bank of Sri Lanka (CBSL).
4. Data Sharing and Disclosure
We respect your privacy. Vilva Gold does not sell, trade, or rent your personal information to third parties. We will only share your information in the following limited circumstances:
- Legal and Regulatory Compliance: We may disclose transaction records and NIC details to Sri Lankan government authorities, law enforcement, or the Central Bank of Sri Lanka if required by law.
- Service Providers: With trusted banking partners solely to execute bank transfer payments.
5. Data Security
We implement robust physical, technical, and administrative security measures to protect your personal and transaction files from unauthorized access, alteration, disclosure, or destruction. All digital data is stored in secured databases, and counter valuation sessions are conducted under strictly secure, monitored surveillance inside our physical showroom.
6. Cookies and Analytics
Our website uses cookies to enhance user experience, track page performance, and analyze site traffic patterns via Google Analytics. You can adjust your browser settings to refuse cookies if you prefer.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at: